Privacy Policy

1. Introduction

Caribbean Diagnostics Ltd. ("Company", "we", "us", or "our") is committed to protecting the privacy and security of the information we collect from our customers, business partners, and website visitors. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data.

This policy applies to information collected through our website (caribbeandiagnostics.com), our customer portal, order processing systems, and any other interactions you have with Caribbean Diagnostics.

2. Information We Collect

We collect information that is necessary to provide our services and maintain our business relationships. The types of information we collect include:

2.1 Business Contact Information

• Name, job title, and department
• Business email address and phone number
• Organization name and mailing address
• Shipping and billing addresses

2.2 Order and Transaction Data

• Purchase orders and order history
• Invoice records and payment information
• Shipping and tracking details
• Product preferences and purchasing patterns

2.3 Financial Data

• QuickBooks Online account data (invoices, payments, account balances)
• Credit terms and payment history
• Wire transfer and payment details as provided by customers

2.4 Technical Data

• IP address and browser type
• Pages visited and time spent on our website
• Device information and operating system
• Cookies and similar tracking technologies

2.5 Communications

• Email correspondence related to orders and support
• Contact form submissions
• Phone call records (date, time, and purpose — calls are not recorded)

3. How We Use Your Information

We use the information we collect for the following purposes:

• Order processing and fulfilment: To process, ship, and deliver your orders across the Caribbean
• Invoicing and payment: To generate invoices, process payments, and manage accounts receivable
• Account management: To maintain your customer account, track order history, and provide personalized service
• Customer support: To respond to inquiries, provide technical assistance, and resolve issues
• Service improvement: To analyse usage patterns and improve our products, services, and website
• Regulatory compliance: To meet legal, regulatory, and customs requirements for medical device distribution
• Business communications: To send order confirmations, shipping notifications, and important service updates

4. Third-Party Services

We use the following third-party services to operate our business. These providers have access to information only as necessary to perform their functions and are obligated to protect your data:

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Cookies and Tracking

Our website uses essential cookies to enable core functionality such as authentication and session management. We do not use third-party advertising cookies or tracking pixels. Analytics cookies, if used, are anonymized and used solely to understand how visitors interact with our website so we can improve the experience.

6. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit (TLS/SSL) and at rest
• Role-based access controls for internal systems
• Regular security reviews and monitoring
• Secure API authentication for all integrations

While we take reasonable steps to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

7. Data Retention

We retain business records, including customer contact information, order history, and financial data, for the duration of our business relationship and for as long as required by applicable law. Medical device distribution records are retained in accordance with regulatory requirements. Invoice and payment records are retained for a minimum of seven (7) years for tax and audit purposes. You may request deletion of your data subject to our legal and regulatory obligations.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data, subject to legal retention requirements
• Objection: Object to certain types of processing of your personal data
• Portability: Request transfer of your data in a structured, commonly used format

To exercise any of these rights, please contact us at ops@caribbeandiagnostics.com. We will respond to your request within 30 days.

9. International Data Transfers

Caribbean Diagnostics operates across multiple Caribbean territories and the United States. Your information may be transferred to, stored, and processed in the United States or other jurisdictions where our service providers operate. By using our services, you consent to the transfer of your information to these jurisdictions, which may have different data protection laws than your country of residence.

10. Children's Privacy

Our services are intended for business-to-business use and are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete that information promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will post the updated policy on our website with a revised effective date. We encourage you to review this policy periodically. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

12. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of the Cayman Islands.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: