Global Technologies|Caribbean Expertise|Better Outcomes
Our Services
End-to-End Support.
From selection to service.
We manage the full lifecycle of your diagnostic equipment — assessment, procurement, installation, training, maintenance, and ongoing technical support across 33 Caribbean territories.
Full-Lifecycle Services
Everything your laboratory needs, from first consultation through years of reliable operation.
Assess & Recommend
We evaluate your facility's patient volume, testing menu, and throughput requirements to design the optimal product mix from 56+ global vendors. No unnecessary upselling — evidence-based recommendations only.
- On-site or remote facility assessment
- Workflow analysis and throughput modeling
- Multi-vendor product comparison
- Budget-aligned instrument selection
Install & Commission
Our biomedical engineers perform on-site installation with IQ/OQ qualification protocols, LIS connectivity, and full workflow integration — ready for patient samples on day one.
- IQ/OQ qualification protocols
- LIS/middleware integration
- Water and power assessment
- Validation sample processing
Train & Validate
Operator training tailored to your staff, competency assessment documentation, method validation, and performance verification — all aligned to CAP/ISO 15189 standards.
- Operator competency assessment
- Method validation protocols
- Standard operating procedure development
- Ongoing refresher training
Preventive Maintenance
Scheduled preventive maintenance across the Caribbean region. Ultra Responsive Service contracts with guaranteed response times and premium emergency support.
- Scheduled PM programs
- Ultra Responsive Service contracts
- Remote diagnostics and troubleshooting
- Genuine OEM parts inventory
Caribbean Logistics
Purpose-built supply chain for Caribbean realities — customs brokerage, duty-exempt documentation, consolidation, and last-mile delivery to island laboratories.
- Customs brokerage across 33 territories
- Duty-exempt instrument documentation
- Consolidated multi-vendor shipments
- Hurricane-resilient contingency planning
Cold Chain Management
Temperature-controlled logistics from manufacturer to installation. Validated cold chain for reagents, controls, and calibrators — critical in tropical environments.
- 2-8°C and -20°C validated shipping
- Temperature monitoring and documentation
- Extended shelf-life product selection
- Emergency cold storage coordination
Regulatory & Compliance
FDA 21 CFR 806 compliant. We monitor recalls, safety notices, and regulatory changes — ensuring your laboratory stays ahead of compliance requirements.
- FDA recall monitoring and notification
- CARPHA regulatory guidance
- Import permit and registration assistance
- Quality control program support
24/7 Emergency Support
Critical instrument down? Our emergency support line provides immediate triage, remote diagnostics, and dispatched field service — because patient care cannot wait.
- Emergency triage hotline
- Remote diagnostic capability
- Emergency parts shipping
- Loaner instrument program
Need support for your laboratory?
Whether you need a single instrument installed or a complete laboratory buildout with ongoing service, our team is ready to help.